Docklands Man And Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Docklands Man and Van provides removal, delivery, collection, and related transport services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. These conditions are designed to protect both the customer and the company, while ensuring that each man and van service is carried out in a safe, lawful, and professional way.
In these Terms and Conditions, references to “we”, “us”, “our”, or “the company” mean Docklands Man and Van. References to “you” or “the customer” mean the person making the booking, the recipient of the service, or any person authorised to act on behalf of the customer. These terms apply to all quotations, bookings, and services unless we agree otherwise in writing. No variation will be valid unless confirmed by us in writing.
These terms should be read carefully before a booking is confirmed. They include important information about the booking process, payments, cancellations, liability, prohibited items, waste rules, and the law that governs the agreement. If any part of these terms is found to be unlawful or unenforceable, the remaining clauses will continue to apply.
A booking for a Docklands man and van service may be made by any method we make available from time to time, including telephone, email, online form, or written request. A booking is not confirmed until we accept it and, where required, receive any deposit or advance payment we have requested. We may ask for details about the items to be moved, collection and delivery addresses, access conditions, floor levels, parking restrictions, timing requirements, and any special handling needs.
The customer must ensure that all booking information is accurate and complete. Any quotation we provide is based on the information supplied at the time of enquiry. If the details later change, including the number of items, the weight or size of goods, waiting time, access restrictions, or the inclusion of stairs, lifts, or long carries, we may revise the quotation and the service price accordingly. The final charge may also change if the actual work differs materially from the original description.
We reserve the right to refuse a booking, cancel a booking, or stop work at any stage where the service requested is unsafe, unlawful, impractical, or outside the scope of our operating capacity. This includes situations where the vehicle cannot access the site safely, where items are unsuitable for transport, or where the customer has not provided the necessary information to perform the job properly.
All prices are normally quoted in pounds sterling and may be stated as fixed prices, hourly rates, or a combination of both. Unless stated otherwise, quotations are valid for a limited period only and may be withdrawn or amended before acceptance. Prices may include labour, vehicle use, fuel, and standard transport, but they do not automatically include parking charges, congestion-related costs, tolls, permits, waiting time, dismantling, packing materials, or disposal fees unless we expressly say so.
Payment terms depend on the nature of the job and may require full payment in advance, a deposit, payment on completion, or staged payments for larger or more complex work. We accept only the payment methods we specify at the time of booking. If payment is due on completion, it must be made immediately when the service ends unless otherwise agreed. We may suspend delivery or withhold unloading until outstanding sums are settled.
If the customer fails to pay any amount when due, we may charge reasonable recovery costs and interest where allowed by law. We also reserve the right to retain goods, where lawful, until payment is received in full. The customer must ensure that sufficient funds are available and that any card or payment method used is valid and authorised. Chargebacks, reversed payments, or disputed transactions do not remove the customer’s obligation to pay for services properly provided.
Cancellations must be made as soon as possible. If you wish to cancel or reschedule a man and van booking, you should notify us within the time stated in your quotation or booking confirmation. Where no specific notice period is given, a reasonable period of notice is expected. If the customer cancels shortly before the agreed start time, we may charge a cancellation fee to cover reserved vehicle time, labour allocation, and any costs already incurred.
If we arrive at the agreed address and are unable to complete the job because the customer is absent, access is denied, parking is unavailable, payment is not ready, or the goods are not prepared for collection, we may treat this as a late cancellation or failed attendance and charge accordingly. We are not responsible for any loss caused by the customer’s failure to provide access, instructions, keys, codes, or other required information.
We may cancel or postpone a booking if weather, traffic, road closures, vehicle breakdown, staff illness, safety concerns, or other events beyond our control make performance impossible or unreasonably difficult. In such cases, we will aim to rearrange the service at a suitable time, but we are not liable for indirect losses or inconvenience caused by the delay. Any refund, if applicable, will be limited to the amount paid for the affected service and only where required by law or agreed by us.
Service Responsibilities and Customer Duties
The customer must ensure that all goods are properly prepared for transport. Fragile items should be suitably packed, valuable items should be protected, and any necessary dismantling should be completed in advance unless this has been expressly included in the service. We do not inspect every item before loading, so the customer remains responsible for ensuring that goods are fit for transport and lawful to move.
Unless agreed in writing, the customer must be present or represented at both collection and delivery addresses to confirm instructions, approve loading, and check that the service has been carried out to the required standard. Where a representative acts on the customer’s behalf, that person is deemed to have authority to give instructions and accept delivery. Any decisions made by the representative will be treated as decisions made by the customer.
The customer is responsible for removing or securing items that are not to be transported, including cash, jewellery, documents, passports, medicines, firearms, controlled substances, data storage devices, and other highly sensitive or prohibited goods. We do not accept responsibility for items that should not have been included in the load or that were concealed from us, unless a separate written arrangement says otherwise.
Liability and Limitations
We will exercise reasonable care and skill when providing each Docklands man and van service. However, our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by events beyond our reasonable control, including traffic delays, adverse weather, accidents caused by third parties, defective packaging, inherent weakness in items, or instructions given by the customer against our advice.
We are not liable for indirect or consequential loss, including loss of profit, loss of business, missed appointments, emotional distress, or any similar losses arising from a delay, cancellation, or service disruption, except where such exclusion is not allowed by law. Where we are found legally responsible for loss or damage to goods, our liability will generally be limited to the lower of the repair cost, replacement cost, or a reasonable market value, subject to any applicable insurance terms and any evidence the customer provides.
The customer must tell us promptly about any damage, shortage, or other issue. Claims should be reported as soon as reasonably possible after the service is completed, and in any event within a reasonable time. The customer should retain packaging, damaged items, and supporting photographs or documents. Failure to report a claim promptly may affect our ability to investigate and may reduce or exclude any remedy available.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. These terms do not affect your statutory rights as a consumer where the service is supplied to you as an individual acting outside your trade or business.
Waste, Disposals, and Regulatory Compliance
Where our service includes removal, disposal, or transfer of waste, the customer must provide accurate information about the type, quantity, and condition of the waste. We will only handle waste in compliance with relevant UK waste regulations and may refuse to collect items that are hazardous, contaminated, improperly described, or not suitable for transport. The customer must not present prohibited waste without prior agreement.
For the avoidance of doubt, waste may include furniture, appliances, general household items, office debris, and similar materials, but this does not automatically mean we will accept them for disposal. Items such as asbestos, chemicals, oils, medical waste, batteries, pressurised containers, gas cylinders, electrical items requiring special treatment, or any regulated hazardous material may require special handling or may be refused entirely. If such items are discovered after booking, we may cancel the waste element of the service or charge additional fees where lawful and appropriate.
Where required, the customer must cooperate with any lawful disposal process, including the segregation of materials, declaration of contents, and provision of information needed for documentation. We may issue or retain records relating to waste transfer where the law requires it. The customer agrees not to use our man and van company for the unlawful disposal of waste, fly-tipping, or the concealment of regulated items. Any attempt to do so may result in immediate termination of the service and notification to the relevant authorities where appropriate.
Access, Parking, and Site Conditions
The customer must ensure that the collection and delivery points are reasonably accessible and safe for our team and vehicle. If parking permits, loading bay access, reception procedures, keys, codes, or building approvals are required, these must be arranged in advance unless otherwise agreed. Waiting time caused by access problems, lack of parking, lift unavailability, or delay in obtaining entry may be charged at our standard rate or added to the final invoice.
We may refuse to lift or carry items where access conditions create a risk to property, personnel, or the public. This includes unsafe stairs, unstable flooring, inadequate lighting, blocked routes, or conditions likely to cause injury or damage. If work must be paused or adjusted because the site is unsafe, we will not be responsible for delay resulting from those conditions.
Termination, Force Majeure, and General Terms
We may suspend or terminate the service immediately if the customer breaches these terms, behaves abusively, instructs us to act unlawfully, or creates an unsafe working environment. In such cases, any sums due for work already carried out, travel, waiting time, or costs incurred remain payable. If the service is terminated due to the customer’s conduct, we may also recover reasonable losses arising from the termination where permitted by law.
Neither party will be liable for failure or delay caused by events outside their reasonable control, including severe weather, fire, flood, strike, accident, government action, or network and transport disruption. If such an event continues for a significant period, either party may cancel the affected booking by notice, and any payment already made for unperformed work will be handled in accordance with applicable law and the circumstances of the case.
Any headings in these terms are included for convenience only and do not affect interpretation. If we choose not to enforce any part of these terms on one occasion, that does not mean we waive our right to enforce it later. Any notices under these terms should be given in a durable form that allows them to be retained and reviewed.
These Terms and Conditions, together with the accepted quotation or booking confirmation, form the entire agreement between the parties concerning the relevant service. The customer confirms that they have had the opportunity to read and understand the terms before booking. By proceeding with a Docklands Man and Van service, the customer acknowledges agreement to these conditions and accepts that they apply to the full extent permitted by law.
Governing Law: These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with these terms, the quotation, or the service itself will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.